Privacy policy
Last updated: 6 October 2025
This Privacy Policy describes how G’AIM’E (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.mygaime.com (the “Website”), or otherwise interact with us in connection with our products and services (collectively, the “Services”).
This Privacy Policy should be read together with our Terms of Service. If there is a conflict between the Terms of Service and this Privacy Policy, this Privacy Policy governs matters relating to personal data.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When we refer to “personal information”, we mean information that identifies, relates to, or can reasonably be linked to an individual. Depending on how you interact with the Services, we may collect the following categories of personal information:
We collect contact information such as your name, billing address, shipping address, email address, and telephone number. We collect transaction and order information including items purchased, returned, exchanged, or cancelled, payment status, order history, and correspondence relating to orders. We collect payment-related information necessary to process transactions, which may include payment method details and transaction confirmations, although payment card details are processed securely by our payment providers and are not stored by us directly. We collect account information where you choose to create an account, including login credentials and preferences. We collect communications you send to us, such as customer support enquiries. We collect device and usage information, including IP address, browser type, device identifiers, and how you interact with the Website, through cookies and similar technologies.
2. Sources of Personal Information
We collect personal information directly from you when you place an order, contact us, create an account, or otherwise provide information. We collect information automatically through your use of the Website, including through cookies and similar technologies. We may also receive information from service providers and partners who assist us in operating the Services, such as payment processors, fulfilment partners, and analytics providers.
3. How We Use Your Personal Information
We use personal information to operate and provide the Services, including processing payments, fulfilling orders, arranging shipping, managing returns and cancellations, and providing customer support. We use personal information to communicate with you regarding orders, accounts, and service-related matters. We use personal information to improve and personalise the Services, including analysing how customers interact with the Website. We use personal information for marketing and promotional communications where permitted by law, including sending newsletters and displaying relevant advertisements. We use personal information to prevent fraud, protect the security of our Services, and comply with legal obligations.
4. Marketing and Communications
Where permitted by law, we may send you marketing communications by email or other channels. You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us. Even if you opt out of marketing messages, we may still send you transactional or service-related communications.
5. How We Share Personal Information
We may share your personal information with trusted third parties where necessary to operate our business. This includes sharing information with Shopify, payment processors, shipping and fulfilment partners, IT service providers, analytics providers, and customer support tools. We may share information with marketing and advertising partners where permitted by law and subject to your preferences. We may disclose personal information where required to comply with legal obligations, enforce our policies, protect our rights, or in connection with a business transaction such as a merger or asset sale.
6. Relationship with Shopify
Our online store is hosted by Shopify. Shopify processes personal information on our behalf to provide e-commerce services such as hosting, checkout, payment processing, and order management. In certain circumstances, Shopify may process personal information as an independent data controller, such as when providing enhanced services or complying with its own legal obligations. To learn more about how Shopify processes personal information, please visit https://privacy.shopify.com/en.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Website, analyse usage, and support marketing activities. Depending on your location, you may have choices regarding cookie usage through your browser settings or cookie consent tools provided on the Website.
8. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside your country of residence. Where required by law, we rely on recognised safeguards such as Standard Contractual Clauses or adequacy decisions to protect personal information transferred outside the UK or European Economic Area.
9. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements.
10. Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or receive a copy of your personal information, and the right to object to or restrict certain processing. You may also have the right to opt out of certain marketing or targeted advertising activities. We will respond to valid requests in accordance with applicable law.
If you are located in the United Kingdom or European Economic Area, you may also have the right to lodge a complaint with your local data protection authority.
11. Children’s Information
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
12. Security
We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. We will post the updated version on the Website and update the “Last updated” date.
14. Data Controller and Contact Information
For the purposes of applicable data protection laws, including the UK GDPR and EU GDPR, the data controller is the operator of the G’AIM’E online store, as identified in our Terms of Service.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: help@mygaime.com
Trademark Notice:
G’AIM’E is a registered trademark of TASSEI DENKI CO., LTD., Hirose Building 4F, 2-2-11 Hamamatsucho, Minato-ku, Tokyo, Japan. Trademark ownership does not affect data controller responsibilities for this Website.