Terms of service
Last updated: 6 October 2025
Please read these Terms of Service carefully before using our website or placing an order. These Terms govern your access to and use of our website and the purchase of products from us.
1. About Us
These Terms of Service apply to purchases made through MYGAIME (the “Website”).
The Website is operated by G’AIM’E (“we”, “us”, or “our”).
For customer support enquiries, please contact help@mygaime.com.
2. Scope of These Terms
These Terms apply to all visitors and customers who access or use the Website.
By using the Website or placing an order, you agree to be bound by these Terms.
These Terms incorporate by reference our Return Policy, Cancellation Policy, Shipping & Delivery Policy, and Privacy Policy, which together form the entire agreement between you and us.
Nothing in these Terms is intended to limit or exclude any statutory rights you may have under applicable consumer protection laws.
3. Eligibility
You must be at least 18 years old to place an order on this Website.
By placing an order, you confirm that you are legally capable of entering into a binding contract.
4. Products and Availability
We sell physical consumer products.
All products displayed on the Website are offered subject to availability.
Products that are out of stock cannot be purchased until inventory becomes available. We do not accept deposits, partial payments, or advance payments for out-of-stock items unless explicitly stated at the time of purchase.
We reserve the right to limit quantities, discontinue products, or make minor changes to product specifications where permitted by law.
5. Prices and Payment
All prices are displayed in the currency shown at checkout and exclude shipping costs, import duties, VAT, or other taxes unless stated otherwise.
Payment is taken at the time of order placement using the payment methods made available at checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method.
We reserve the right to refuse or cancel an order if payment authorisation fails, fraud is suspected, or an obvious error has occurred in pricing or product information.
6. Order Acceptance and Dispatch
An order confirmation email confirms receipt of your order but does not constitute acceptance of the order.
An order is accepted once it has been dispatched and a shipping confirmation email has been issued.
Once dispatched, an order cannot be cancelled prior to delivery. Cancellation and return rights after dispatch are governed by our Cancellation Policy and Return Policy.
7. Shipping and Delivery
Shipping destinations, costs, delivery estimates, customs responsibilities, and risk of delay are governed by our Shipping and Delivery Policy.
Delivery timeframes provided are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs clearance, strikes, severe weather, or other events beyond our reasonable control.
8. Cancellations and Returns
Order cancellations, change-of-mind returns, faulty item handling, return shipping responsibilities, inspections, deductions for diminished value, and refund processing are governed by our Cancellation Policy and Return Policy.
For customers in the United Kingdom and European Union, statutory cancellation and consumer rights apply in accordance with applicable law.
9. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, you must notify us within the timeframe specified in our Return Policy.
All reported faults are subject to inspection. Where an item is confirmed to be faulty, damaged, or incorrect, we will offer a replacement or refund in accordance with applicable law and our Return Policy.
10. Use of the Website
You agree not to misuse the Website or use it for unlawful purposes.
You must not interfere with the Website’s operation, security, or data.
We reserve the right to restrict or suspend access to the Website where misuse or abuse is detected, without affecting any existing consumer rights relating to completed purchases.
11. Intellectual Property
All content on the Website, including text, images, graphics, logos, product designs, and software, is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content from the Website without our prior written consent.
12. Trademark Notice
G’AIM’E is a registered trademark of TASSEI DENKI CO., LTD., Hirose Building 4F, 2-2-11 Hamamatsucho, Minato-ku, Tokyo, Japan.
The G’AIM’E brand is used under licence. Ownership of the trademark does not affect the identity of the contracting seller, fulfilment responsibilities, payment processing, or customer statutory rights, all of which are governed by these Terms of Service and the related policies referenced herein.
13. Third-Party Links
The Website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of third-party websites and accessing them is at your own risk.
14. Limitation of Liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.
Subject to the above, and to the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of business, or loss of data arising from use of the Website or the purchase of products.
Our liability for losses arising from the purchase of goods is limited to the purchase price paid for the relevant product, except where consumer protection laws require otherwise.
15. Warranties and Consumer Rights
Products are supplied in accordance with applicable consumer protection laws.
Nothing in these Terms affects your statutory rights relating to faulty, misdescribed, or non-conforming goods.
Any disclaimers or limitations apply only to the extent permitted by law.
16. Governing Law
These Terms are governed by and interpreted in accordance with applicable laws, taking into account mandatory consumer protection rules in the customer’s country of residence where relevant.
17. Dispute Resolution
If you have a concern or dispute, please contact us first at help@mygaime.com so we can attempt to resolve the matter informally.
EU consumers may also have access to alternative dispute resolution or online dispute resolution mechanisms available in their country of residence.
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
19. Changes to These Terms
We may update these Terms from time to time.
Where changes are material, we will take reasonable steps to notify users before the updated Terms take effect.
Continued use of the Website after changes take effect constitutes acceptance of the revised Terms.
20. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: help@mygaime.com